At Lace and Faith, we take quality control very serious to ensure you have the best quality product you can have.
We do not offer a refund for change of mind.
Due to nature of leather, it may have slight variations in colour and markings that will not affect the quality of your products. While all products are handcrafted no two products are exactly the same, this is what makes every piece unique. We do not class variations in the genuine leather as a fault.
We also recommend any product you purchase with lace that you handle with care. Any issues to lace can not be classed as fault after used. Only problems with the functionality can be classed as a fault.
If you have any concerns or questions about your product please don’t hesitate to email us laceandfaith@outlook.com before you place your order.
- Important points to know regarding refunds:
- No refunds for change of mind.
- All returned products need to be in original condition and unused, unworn, unwashed and with all tags attached.
- We must be contacted about any issues within 7 days of receiving your product.
- Your product must be returned within 14 days of when the return process was approved by a representative of Lace and Faith. If we don’t receive your return within this time frame your replacement item will be placed back into stock.
- Leather variations and used/worn damaged lace are not classed as a fault.
Refund Procedure
We will exchange but not refund for change of mind within 14 days from arrival date as long as all guidelines are met.
- Email laceandfaith@outlook.com with 7 days of receiving your order and we can assess your request and provide you with your reference number for your return.
- All returns are to be sent via Registered Australia Post registered within 14 days to the address provided in your returns email. We take no responsibility for orders lost in transit by Australia Post.
- We do not cover your return postage cost so you will need to provide a pre filled return postage satchel with your name, address and reference number.
- Providing all guidelines are met your order will be dispatched within 1-2 days business day of receiving your return item.
Please note style can sell out fast so be punctual with the return process to ensure you get your desired replacement product. We apologise if your product is sold out but we will resolve your request as best as possible.
Lace and Faith products are handcrafted and don’t come with a warranty.
